Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

E Commerce Support

Salary undisclosed
Checking job availability...
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Working hour: Shifts and 6-day work week (off day on weekday)

About Us.

This role will focus on driving sales through proactive and helpful customer engagement via chat while also assisting with packing and preparing orders for shipment. The ideal candidate will be customer-focused, tech-savvy, and capable of multitasking efficiently in a fast-paced environment. If you’re passionate about delivering excellent customer service and supporting the success of e-commerce sales, this could be the perfect opportunity for you!

Key Responsibilities:

  1. Sales Support via Chat:
  • Engage with customers via live chat to understand their needs and recommend products that fit their preferences, resulting in driving sales.
  • Provide real-time support for product inquiries, assisting customers through the decision-making process, and offering personalized product recommendations.
  • Upsell and cross-sell products based on customer needs and browsing behaviors.
  • Respond promptly and professionally to customer inquiries to ensure an outstanding customer experience.
  1. Order Processing & Packing:
  • Assist with the packing of customer orders, ensuring items are correctly selected, packaged securely, and ready for dispatch.
  • Ensure that all orders are processed accurately, meeting quality standards, and deadlines for shipping.
  • Maintain an organized packing area and ensure inventory is accurately stocked to avoid delays in fulfilling orders.
  1. Customer Service Excellence:
  • Address customer concerns, complaints, or issues in a friendly, efficient, and timely manner.
  • Provide updates on order status, including tracking information, ensuring that customers are informed throughout the order process.
  • Maintain customer satisfaction by delivering professional and effective communication.
  • Assist with returns, exchanges, and other after-sales support.
  • Collaboration & Coordination:
  • Work closely with the sales and fulfillment teams to ensure a seamless customer experience from inquiry to delivery.
  • Maintain accurate records of customer interactions and transactions in the system.
  • Collaborate with the team to identify areas for improvement in the online customer journey and propose solutions.
Requirements
  • Bachelor's degree (S1) or higher.
  • At least 1 -2 years of experience in e-commerce support, customer service (with sales KPI), or sales
  • Excellent communication skills (written and verbal).
  • Ability to stay calm under pressure and handle challenging situations.
  • Strong problem-solving skills with a customer-focused attitude and desire to help customers and resolve issues.
  • Fluency in Bahasa Indonesia and English.
  • Prior experience as a customer service representative, preferably in e-commerce or retail.