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Requirements :
- Ready Join immediately
- Minimum education Diploma (D3) any major
- Excellent written and verbal communication skills in English
(MANDATORY)
- Minimum EFSET Score B2 (MANDATORY)
- Have an experience 6 months with same positions (MANDATORY)
- Flexible for SHIFTING schedule and changes along with in
- Strong problem-solving skills
Responsibilities :
- Real time operational monitoring of all services in call center operations in handling traffic volume
- Checking attendance, adherence and finding discrepancies of each agent
- Executing action plan/recovery plan when there is an increase in volume
- Read & interpret real time conditions from reporting tools per interval
- Assist in achieving service level targets both per interval and per daily
Requirements :
- Ready Join immediately
- Minimum education Diploma (D3) any major
- Excellent written and verbal communication skills in English
(MANDATORY)
- Minimum EFSET Score B2 (MANDATORY)
- Have an experience 6 months with same positions (MANDATORY)
- Flexible for SHIFTING schedule and changes along with in
- Strong problem-solving skills
Responsibilities :
- Real time operational monitoring of all services in call center operations in handling traffic volume
- Checking attendance, adherence and finding discrepancies of each agent
- Executing action plan/recovery plan when there is an increase in volume
- Read & interpret real time conditions from reporting tools per interval
- Assist in achieving service level targets both per interval and per daily