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Real Time Floor Monitoring

Salary undisclosed

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Requirements :

- Ready Join immediately

- Minimum education Diploma (D3) any major

- Excellent written and verbal communication skills in English

(MANDATORY)

- Minimum EFSET Score B2 (MANDATORY)

- Have an experience 6 months with same positions (MANDATORY)

- Flexible for SHIFTING schedule and changes along with in

- Strong problem-solving skills

Responsibilities :

  • Real time operational monitoring of all services in call center operations in handling traffic volume
  • Checking attendance, adherence and finding discrepancies of each agent
  • Executing action plan/recovery plan when there is an increase in volume
  • Read & interpret real time conditions from reporting tools per interval
  • Assist in achieving service level targets both per interval and per daily

Requirements :

- Ready Join immediately

- Minimum education Diploma (D3) any major

- Excellent written and verbal communication skills in English

(MANDATORY)

- Minimum EFSET Score B2 (MANDATORY)

- Have an experience 6 months with same positions (MANDATORY)

- Flexible for SHIFTING schedule and changes along with in

- Strong problem-solving skills

Responsibilities :

  • Real time operational monitoring of all services in call center operations in handling traffic volume
  • Checking attendance, adherence and finding discrepancies of each agent
  • Executing action plan/recovery plan when there is an increase in volume
  • Read & interpret real time conditions from reporting tools per interval
  • Assist in achieving service level targets both per interval and per daily