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Jobs or company...

Aftersales Manager - BMW Eurokars

Salary undisclosed
Checking job availability...
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About Us

Eurokars Group is a leading automotive company representing prestigious brands, including BMW. We are committed to delivering exceptional customer experiences and maintaining the highest standards of service. As we continue to grow, we are looking for a dynamic and experienced After Sales Manager to join our team and lead our after-sales operations for BMW.

Job Description

As the After Sales Manager for BMW Eurokars, you will be responsible for overseeing the after-sales service department, ensuring that our customers receive the highest level of service and support. You will lead a team of skilled technicians and service advisors, driving performance and efficiency while maintaining the premium standards associated with the BMW brand.

Key Responsibilities

Leadership & Management:

  • Lead, mentor, and develop a high-performing after-sales team.
  • Foster a positive work environment that encourages teamwork and professional growth.
  • Set clear performance goals and conduct regular performance reviews.

Technical Expertise:

  • Utilize your extensive knowledge of BMW vehicles to provide technical guidance and support to the service team.
  • Stay updated on the latest BMW technologies and service protocols to ensure the team is well-informed.

Customer Satisfaction:

  • Ensure exceptional customer service by addressing customer inquiries and concerns promptly and effectively.
  • Implement strategies to enhance customer satisfaction and loyalty.

Operational Excellence:

  • Oversee the daily operations of the after-sales department, ensuring efficiency and productivity.
  • Monitor key performance indicators (KPIs) and implement improvements as necessary.

Collaboration:

  • Work closely with sales, parts, and other departments to ensure a seamless customer experience.
  • Collaborate with BMW to stay aligned with brand standards and initiatives.

What You Bring:

Strong managerial and leadership skills in the automotive after-sales sector.

Technical expertise in BMW vehicles – deep understanding of diagnostics, repairs, and service processes.

Proven experience in managing workshops, service advisors, and technicians.

Strategic mindset to optimize service operations and drive business growth.

Excellent problem-solving and customer-handling skills.

Familiarity with BMW’s service systems, processes, and standards is a huge plus!

About Us

Eurokars Group is a leading automotive company representing prestigious brands, including BMW. We are committed to delivering exceptional customer experiences and maintaining the highest standards of service. As we continue to grow, we are looking for a dynamic and experienced After Sales Manager to join our team and lead our after-sales operations for BMW.

Job Description

As the After Sales Manager for BMW Eurokars, you will be responsible for overseeing the after-sales service department, ensuring that our customers receive the highest level of service and support. You will lead a team of skilled technicians and service advisors, driving performance and efficiency while maintaining the premium standards associated with the BMW brand.

Key Responsibilities

Leadership & Management:

  • Lead, mentor, and develop a high-performing after-sales team.
  • Foster a positive work environment that encourages teamwork and professional growth.
  • Set clear performance goals and conduct regular performance reviews.

Technical Expertise:

  • Utilize your extensive knowledge of BMW vehicles to provide technical guidance and support to the service team.
  • Stay updated on the latest BMW technologies and service protocols to ensure the team is well-informed.

Customer Satisfaction:

  • Ensure exceptional customer service by addressing customer inquiries and concerns promptly and effectively.
  • Implement strategies to enhance customer satisfaction and loyalty.

Operational Excellence:

  • Oversee the daily operations of the after-sales department, ensuring efficiency and productivity.
  • Monitor key performance indicators (KPIs) and implement improvements as necessary.

Collaboration:

  • Work closely with sales, parts, and other departments to ensure a seamless customer experience.
  • Collaborate with BMW to stay aligned with brand standards and initiatives.

What You Bring:

✔ Strong managerial and leadership skills in the automotive after-sales sector.

✔ Technical expertise in BMW vehicles – deep understanding of diagnostics, repairs, and service processes.

✔ Proven experience in managing workshops, service advisors, and technicians.

✔ Strategic mindset to optimize service operations and drive business growth.

✔ Excellent problem-solving and customer-handling skills.

✔ Familiarity with BMW’s service systems, processes, and standards is a huge plus!