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Company Description
Rakamin is the #1 integrated talent management platform specializing in hiring, assessment, and employee upskilling. Our innovative approach ensures that organizations attract, develop, and retain top talent, driving long-term success and growth.
Role Description
This is a full-time, on-site Head of Operations with our client in e-commerce industry located in Greater Medan. The Head of Operations will be responsible for overseeing daily operations, implementing strategies to enhance efficiency, and ensuring seamless coordination between departments.
Qualifications
- Min. 10 years of experience as head of operation or similar position (Head of Operations, Operations Director, Logistics Director, Regional Operations Manager)
- Graduated from Master Degree is preferred (from business & logistic schools)
- Lean Six Sigma Green Belt or higher.
- Previous Industry: E-commerce, 3PL, Logistics, Supply Chain, Freight Forwarding, Retail Distribution
- Experienced leaders with proven, strong track record of managing cross-functional global teams and scaling operations for business growth.
Job Description
- Operational Strategy & Execution: Develop and implement strategies to improve efficiency, reduce costs, and enhance the customer experience.
- Supply Chain & Logistics Management: Oversee inventory planning, warehousing, order fulfillment, and last-mile delivery to ensure timely and cost-effective operations.
- Process Optimization: Identify and implement automation, technology, and process improvements to streamline operations.
- Cross-Department Collaboration: Work closely with sales, marketing, finance, and IT teams to align operational goals with business objectives.
- Customer Service Oversight: Ensure high customer satisfaction by optimizing response times, returns, and issue resolution processes.
- Compliance & Risk Management: Ensure compliance with industry regulations, company policies, and quality standards.
- Data & Performance Analytics: Monitor key performance indicators (KPIs) related to fulfillment, shipping, and inventory, using data to drive decisions.
- Budget & Cost Control: Manage operational budgets, negotiate contracts with suppliers, and drive cost savings without compromising quality.