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Collection Officer (Field/ Desk, Jakarta)

Salary undisclosed

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We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection Officer (Field/Desk) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

  • Communicate with overdue clients by phone, email, or letter and conduct in-person visits to clients (individuals or businesses) to pursue collections and negotiate on their payment schedules.
  • Perform regular updates and report on aging accounts.
  • Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
  • Daily update of aging report
  • Issuance of monthly letter of payment reminder and Statement of Account
  • Communicate with others department to maintain accurate and updated information on client accounts and payments
  • Process relevant debt recovery actions for further actions


Requirements:

  • Bachelor degree in Accounting, Management or relevant experience.
  • Must have 2 years of experience in handling Customers Collection and visiting customers. Prior experience in Corporate Collection OR Leasing company will be preferred
  • Good computer skills, in particular with Microsoft Office
  • Excellent communication and interpersonal skills, emotional intelligence and assertive
  • A team player and also able to work independently
  • Having experience on resolving overdue bills and collecting payment from customers
  • Fluent in English and strong administration skills