Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Support Supervisor

Salary undisclosed
Checking job availability...
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Simplified

Company Description

PT Ammana Fintek Syariah is the first Sharia Fintech in Indonesia licensed and supervised by OJK. They support the progress of business actors, especially MSMEs, by connecting lenders with borrowers through halal crowdfunding. Ammana operates as a sharia P2P lending company with a non-direct funding system, requiring MSME players to become members of registered micro sharia financial partners.

Role Description

  • Ensure that key metrics are achieved by all employees: SLA - 90%, CSAT - 80% at least
  • Prepare and control roaster for team in 1 month in advance
  • Oversee the day-to-day operations of the customer service department (tickets resolution, incident, problem, knowledge management)
  • Analyze customer data to identify trends and opportunities
  • Develop and implement customer service strategies
  • Set and maintain customer service standards
  • Monitor the team's performance and identify areas for improvement
  • Resolve escalated customer issues and complaints
  • Collaborate with other departments to improve the customer service experience
  • Prepare Monthly OJK report
  • Partner with Collection team to improve process for clients in overdue status
  • Drive innovations, propose and implement new ideas to improve CS team efficiency

Qualifications

  • English proficiency: you have reached written and spoken fluency. You can communicate naturally, effectively, and appropriately even in demanding verbal and written tasks and situations
  • You have at least 2 years of experience in a similar supervisory role within customer service, strong leadership and team management skills
  • You have strong analytical skills to identify issues and implement effective solutions promptly
  • You have deep understanding of fintech products and services, including digital payments, lending platforms, and financial regulations
  • You understand how to build interactions with other departments, your communication skills are excellent
  • You have wide experience in problem-solving and decision-making abilities
  • You have experience working with a ticket system (experience with Zendesk will be an advantage)
  • You are not afraid of a large volume of tasks, you know how to meet deadlines
  • Understanding and using modern AI solutions in Operations would be a critical advantage
  • AFPI Certified (Customer Support Supervisory)