ASTON Bangka Emidary Hotel & Conference Center - IT Manager
Salary undisclosed
Checking job availability...
Original
Simplified
Job Description:
Administration
Administration
- To ensure IT activities are aligned with the Corporate Accounting Strategy and Hotel Actions have been implemented where appropriate.
- To represent the IT function on the hotel's Executive Committee.
- To oversee the preparation and update of individual Departmental Operations Manuals.
- To conduct regular divisional communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.
- To monitor that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
- To ensure employees also provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
- Ensure that all computer technology equipment runs with minimum or no down time
- Ensure that all software runs with no output error,no response time problems and according to specification..
- Provides a written monthly reports as specification issued.
- Solved technical or operational problems as specification issued
- In cooperation with other department heads,design,documents and implements new computer based procedure
- Coordinates installation of new applications, including new software release, within time specified
- Coordinates installation of new software and hardware release levels for all computer technology
- Coordinates and reviews all new software development specific to the hotel.After consulting with the Area, Information System Coordinator he decides wheter to program the application in house a third party
- Monitor all computer technology contracts and supervises the activities of outside maintenance personnel when they come to hotel.
- Accounting as primary contract for all outside agents in all computer technology related matter.
- Ensure all 24 hour system (e.g front office,telephones,point of sales),are attended quickly and all problem are solved as quickly as possible
- Complies with company policies as they related to the security and operational of computer systems.
- Trains and assists in all aspect of his/her position skills and responsibilities.
- Identifies and trains appropriate shift personnel to solve minor problem
- Maintains forms and supplies a spare parts inventory for all computer system related items.
- Sets up and documents edures related to security,system shut downs,emergencies,operator entries,etc.
- Keep up to date with trends and technical information in the hotel computer technology field thought self training,trade literature and trade show.