Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service

Salary undisclosed
Checking job availability...
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About The Role:

This is a full-time on-site role for a Customer Service Representative at Easylink Indonesia in Jakarta. The role is responsible for handling customer inquiries, ensuring smooth payment processes, and providing exceptional customer support. The ideal candidate should have prior experience in remittance or payment gateway customer service, be tech-savvy, and have a strong commitment to customer satisfaction.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, chat, and phone, ensuring a high level of customer satisfaction.
  • Summarize daily conversations from Omni-channel platforms and update reports in Google Sheets.
  • Monitor payment SLA, follow up with partners, and communicate updates to users.
  • Provide knowledgeable assistance on account setup, product features, transaction inquiries, and technical issues.
  • Collaborate with product, sales, and compliance teams to enhance the customer experience and support product improvements.
  • Troubleshoot customer issues and escalate complex cases to the appropriate internal teams for resolution.

Qualifications:

  • Minimum 1 year of experience as a Customer Service Representative, preferably in remittance, payment gateway, or financial services.
  • Strong communication and problem-solving skills.
  • Proficiency in CRM software, ticketing systems, and other relevant customer service platforms.
  • Ability to manage customer interactions across multiple channels (chat, email, phone).
  • Knowledge of financial transactions, SLA monitoring, and customer verification processes.
  • Detail-oriented and able to work efficiently under pressure.
  • Proficiency in Bahasa Indonesia and English. Additional foreign language skills are a plus.

About The Company:

Easylink is a platform developed by PT Sahabat Kirim Digital, specializing in international money transfers and payment solutions for both individuals and businesses. We are licensed by Bank Indonesia as a Category 3 Payment Service Provider and a proud member of Asosiasi Pengiriman Uang Indonesia (APPUI).

Since obtaining our license in June 2022, we have been committed to providing seamless, secure, and efficient cross-border transactions with the motto #EasylinkYourMoneyEverywhere.

For more information, visit our Website and Instagram:

Website: www.easylink.id

Instagram: @easylink.id