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Technical Support Specialist

Salary undisclosed

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Full-time salaried position in our Jogja-based headquarter

Roles

  • As Technical Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers' issues and deliver clear information about our product.

Primary Responsibilities

  • Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction;
  • Resolve technical issues and provide support to resolution;
  • Provide support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites;
  • Maintain a highly available environment to minimize interruption to customers;
  • Monitor the health of the entire hosting environment and uptime server;

Requirements

  • Willing to be placed on-site in Yogyakarta
  • Willing to work in shift, especially midnight and weekend shift;
  • Posses good problem-solving skills;
  • The capacity to work well within a team;
  • Attention to detail and logical thinking;
  • Have basic knowledge of how operating systems and server works;
  • The capacity to clearly explain a technical problem to a customer;
  • Outstanding listening and questioning skills.

Technical Skill

  • Have knowledge of basic Linux command-line;
  • Have knowledge of WHM/cPanel;
  • Good understanding of DNS, SMTP, IMAP, POP, FTP, SSH, Database;
  • Good understanding of CMS / WordPress;
  • Good understanding of Web Server;
  • Good understanding of Linux / Server troubleshooting.