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As a Technical Support Engineer at Folks Automation, you will play a crucial role in providing technical assistance to clients, ensuring smooth operation and integration of Folks Automation’s PLC and IoT-based automation solutions. You will be responsible for troubleshooting, training, and offering expert guidance on industrial automation systems.
Benefits:1. Competitive salary above UMR (Jakarta).
2. THR equivalent to one month’s salary.
3. Travel allowance.
4. BPJS health insurance coverage.
5. Outpatient reimbursement for medical expenses.
6. Phone and broadband allowance.
7. Annual performance-based bonus.
Responsibilities
- Provide technical support via phone, email, and onsite for customers using PLC and IO Module products
- Assist with the installation, configuration, and integration of products with customer systems
- Provide technical training and create documentation related to the use and maintenance of products
- Conduct product testing and provide feedback to the development team
- Collaborate with the sales team to understand customers' technical needs and offer appropriate solutions
- Provide & Create all Technical and Engineering Documet related on Project Work
- Conduct Survey, Installation, Commissioning, and Service to Customer Site if needed
Qualifications
- D3/S1 degree in Electrical Engineering, Automation Engineering, or a related field
- Fresh Graduates or candidates with experience in the automation industry or related fields are welcome to apply
- Deep knowledge and Practical skill Programming of PLCs, 10 Modules, HMI, SCADA, and industrial automation systems
- Ability to quickly analyze and solve technical problems.
- Strong communication skills and the ability to work independently as well as in a team.
- Fluent in English.
- Experience in providing technical training and creating technical documentation.
- Ability to create Control Schematic Diagrams (E-Plan), P&ID (CAD), etc
- Willingness to travel to customer sites when needed (Installation/Service/Commissioning/Survey)
- Programming for lot purposes such as Node-Red is Preferred