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Responsibilities
Operational Leadership & Efficiency
- Oversee WorkMe’s business-to-business operations, ensuring efficiency and goal alignment.
- Continuously improve processes to enhance productivity and performance.
Product Strategy & Development
- Develop and execute a product strategy aligned with market needs and business goals.
- Act as a Product Owner, collaborating with Product & Tech teams to enhance WorkMe services.
- Lead product testing and ensure solutions meet client and operational needs.
Business Development & Client Relations
- Drive sales strategies and build strong relationships with corporate clients and partners.
- Ensure high client satisfaction through proactive engagement and retention initiatives.
Performance Analysis & Market Research
- Analyze sales data, market trends, and client feedback to optimize WorkMe’s offerings.
- Conduct competitive analysis to identify growth opportunities.
Team Leadership & Collaboration
- Lead cross-functional teams, fostering a culture of innovation and collaboration.
- Work closely with marketing and tech teams to align strategies and support product success.
Qualifications
Experience & Expertise
- Minimum 4 years of experience in operations, product management, business development, or a related field, preferably in B2B services.
- Proven track record in leading cross-functional teams and driving operational efficiency.
Product & Market Knowledge
- Strong understanding of product strategy, development, and user experience.
- Familiarity with B2B mental health services, HR tech, or SaaS products is a plus.
Business Development & Client Management
- Ability to build and maintain relationships with corporate clients and stakeholders.
- Experience in sales strategy, client retention, and partnership development.
Analytical & Problem-Solving Skills
- Strong ability to analyze data, market trends, and user feedback to drive product and business improvements.
- Experience with performance metrics, reporting, and strategic decision-making.
Leadership & Collaboration
- Excellent leadership, team management, and interpersonal skills.
- Strong ability to collaborate across product, tech, marketing, and operations teams.
Communication & Adaptability
- Strong verbal and written communication skills in both Bahasa Indonesia and English.
- Ability to thrive in a fast-paced, evolving environment and manage multiple priorities.