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Customer Service Supervisor

Salary undisclosed

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Job Desciptions :

  • Monitoring daily task team
  • Managing staff performance, including conducting performance evaluastions and providing feedback and coaching
  • Monitoring Daily Customer Service Activity and identify opportunities for improvement and resolve problems in Customer Service
  • Provide reporting and analytical information (especially case) to Manager

Requirements :

  • Minimum Bachelor Degree (S1) from any major
  • Familiar with Customer Service KPI
  • Excellent communication skills in both written and spoken
  • Familiar with call center software and analytics tools
  • Willing to work in shifting time and public holiday
  • Fluent in English and Zendesk System is plus point
  • Able handle large team ( more than 10 member)
  • Able to Supervise & monitoring different task
  • Problem solving and team player
  • Placement in Yogyakarta