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TAM Strategic Account - 50093314

Salary undisclosed

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Description

  • Build and maintain strong relationships with key strategic accounts to understand their business goals and technical needs.
  • Serve as the primary point of contact for customers, addressing inquiries, issues, and requirements in a proactive and timely manner.
  • Collaborate with internal teams, including sales, product development, and support, to ensure customer satisfaction and success.
  • Provide technical expertise and guidance to customers, helping them optimize the use of our products and services.
  • Identify opportunities for upselling, cross-selling, and expanding our product offerings within strategic accounts.
  • Monitor and report on customer satisfaction, utilization, and potential risks, taking preventive actions as needed.
  • Keep abreast of industry trends and best practices to provide strategic insights to customers.
  • Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Job Purpose

Maintaining and expanding relationships with our strategic accounts. Ensuring their technical needs and business objectives are met. This role will involve understanding customer requirements, coordinating with internal teams, and providing technical guidance to ensure the success of our strategic partnerships.

Main Responsibilities

Soft Skills

Collaboration

Emotional intelligence

Strategic Thinking

Technical Skills

Business Acumen

Customer Focus / Customer Centric

Customer Relationship Management (CRM) Operation

Cloud Computing

Network Security Management

Product Knowledge

Troubleshooting Technical Problems

Leadership

Building Effective Teams

Communication

Influencing & Relating

Innovation and Agility

Negotiation and coalition building

Education

S1 (Strata 1) in Computer Sciences or Business

Certifications

Competencies

Industry Experience

Business & Management

Computer and Technology

Years Of Experience

3-5 Years
About PT XL Axiata Tbk
Size More than 5000
Industry Integrated Telecommunication Services
Location East Jakarta City, Indonesia
Founded 6 October 1989
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