
TAM Strategic Account - 50093314
- Full Time, onsite
- PT XL Axiata Tbk
- Jakarta Raya, Indonesia
Salary undisclosed
Checking job availability...
Original
Simplified
Description
Maintaining and expanding relationships with our strategic accounts. Ensuring their technical needs and business objectives are met. This role will involve understanding customer requirements, coordinating with internal teams, and providing technical guidance to ensure the success of our strategic partnerships.
Main Responsibilities
Soft Skills
Collaboration
Emotional intelligence
Strategic Thinking
Technical Skills
Business Acumen
Customer Focus / Customer Centric
Customer Relationship Management (CRM) Operation
Cloud Computing
Network Security Management
Product Knowledge
Troubleshooting Technical Problems
Leadership
Building Effective Teams
Communication
Influencing & Relating
Innovation and Agility
Negotiation and coalition building
Education
S1 (Strata 1) in Computer Sciences or Business
Certifications
Competencies
Industry Experience
Business & Management
Computer and Technology
Years Of Experience
3-5 Years
- Build and maintain strong relationships with key strategic accounts to understand their business goals and technical needs.
- Serve as the primary point of contact for customers, addressing inquiries, issues, and requirements in a proactive and timely manner.
- Collaborate with internal teams, including sales, product development, and support, to ensure customer satisfaction and success.
- Provide technical expertise and guidance to customers, helping them optimize the use of our products and services.
- Identify opportunities for upselling, cross-selling, and expanding our product offerings within strategic accounts.
- Monitor and report on customer satisfaction, utilization, and potential risks, taking preventive actions as needed.
- Keep abreast of industry trends and best practices to provide strategic insights to customers.
- Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.
Maintaining and expanding relationships with our strategic accounts. Ensuring their technical needs and business objectives are met. This role will involve understanding customer requirements, coordinating with internal teams, and providing technical guidance to ensure the success of our strategic partnerships.
Main Responsibilities
Soft Skills
Collaboration
Emotional intelligence
Strategic Thinking
Technical Skills
Business Acumen
Customer Focus / Customer Centric
Customer Relationship Management (CRM) Operation
Cloud Computing
Network Security Management
Product Knowledge
Troubleshooting Technical Problems
Leadership
Building Effective Teams
Communication
Influencing & Relating
Innovation and Agility
Negotiation and coalition building
Education
S1 (Strata 1) in Computer Sciences or Business
Certifications
Competencies
Industry Experience
Business & Management
Computer and Technology
Years Of Experience
3-5 Years

About PT XL Axiata Tbk
Size | More than 5000 |
Industry | Integrated Telecommunication Services |
Location | East Jakarta City, Indonesia |
Founded | 6 October 1989 |