Workforce Management (WFM) Jakarta
Salary undisclosed
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Job Description
- Analyze historical data to create accurate staffing forecasts and schedules.
- Design, maintain, and automate operational reports/dashboards for stakeholders by utilizing analytical tools (SQL, Sheet, Looker, etc).
- Utilize SQL to extract and analyze data for workforce planning and operational process optimization.
- Ensure timely adjustments to staffing and schedules to meet service level agreements (SLAs).
- Minimum bachelor's degree (S1) from any major.
- At least 1 year of experience in Workforce Management (WFM) roles, such as forecasting, scheduling, or real-time monitoring.
- Have good analytical skills, can think critically, possess systematic improvement project mindset, and can work independently or in a team.
- Hands-on experience with SQL in a professional setting is required.
- Good communication skills: able to translate and process business requirements into actionable tasks and able to present analysis and improvement projects to stakeholders.
- Willing to work on site.