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Jobs or company...

Technical PM (Project Manager) – Telecommunications

Salary undisclosed
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About DCConnect Global

DCConnect Global, a top network provider, leverages state-of-the-art technology and strategic partnerships to deliver high-speed, reliable global connectivity. We pride ourselves on having the best network resources and infrastructure in Asia, guaranteeing exceptional service quality and wide coverage across the region. Our innovative solutions and strong infrastructure enable us to cater to the diverse needs of our international clients. Headquartered in Singapore, with branches in Jakarta, Vietnam, Kuala Lumpur, Hong Kong, Shanghai, Beijing, and Tokyo, we offer a full suite of telecom services from Layer 1 to Layer 3—including Dark Fiber, Last Mile, IP Transit, Ethernet, Internet Services, Cloud Connect, and many more.

Our Network-as-a-Service (NaaS) platform enables on-demand internet, data transit, and cloud connections, alongside extensive API partnerships. As a leading TelcoTech group, we integrate SDN and blockchain to solve networking challenges, with a footprint of 1,000+ data centers in 61+ countries. Our innovation in NaaS solutions earned us the APAC NaaS Provider of the Year (MEF Forum, 2023).

DCConnect seeks an experienced Technical PM, Branch: Jakarta to plan, execute, and deliver telecommunications network services.

Responsibilities:

  • Take ownership of end-to-end service deployment, ensuring high-quality and on-time service delivery for global customers.
  • Plan, manage, and coordinate our service implementations, ensuring projects are completed within scope, budget, and timeline.
  • Collaborate with internal teams (O&I Department including: NOC, Order Desk, Network Engineering, and Field Operators) and external partners to ensure seamless network deployment.
  • Customer & Vendor Management:

- Act as the main point of contact for customers, handling technical discussions and requirements gathering.

- Support the Sales team or Account Manager in maintaining strong, long-term customer relationships.

- Liaise with suppliers and partners to track and manage service delivery timelines, providing regular updates to customers.

  • Oversee DCConnect internal CRM system utilization for project and customer tracking.
  • Check the Order Desk system daily for quality assurance.
  • Ensure RFS (Ready for Service) are met and implement risk mitigation strategies to prevent service disruptions.
  • Maintain accurate project documentation, including network topology or diagrams, progress reports, and customer update communications.
  • Continuously improve workflows, automation, and efficiency in service delivery.
  • Perform additional project-related tasks as needed to support the team and business goals.

Requirements:

Technical Knowledge:

  • Strong understanding of Layer 1 to Layer 3 networks, including DWDM, MPLS, BGP, OSPF, VLAN.
  • Experience with Internet service provisioning, IP management, and network configurations.
  • Familiarity with cross-connects, colocation, and data center interconnects.
  • Experience with cloud networking (AWS, Azure, or GCP) and SDN/NFV is an advantage.

Project Management Skills:

  • Minimum 5 years of experience in project coordination or management, preferably in telecommunications or ICT.
  • Experience managing telecom network deployment projects.
  • Proficiency in Agile, Scrum, or PMP methodologies.
  • Strong ability to coordinate between technical and business teams.
  • Experience managing international projects and working with global teams.

Preferred Qualifications:

  • Excellent English communication skills (written & spoken) to engage with global customers.
  • Fluency in Mandarin is a plus to liaise with Chinese clients and vendors.
  • Flexible working hours to accommodate time zones in China, the US, and the EU.
  • Strong leadership, problem-solving, and decision-making abilities.
  • Ability to multitask and work in a fast-paced telecom environment.
  • Degree in Computer Science, Telecommunications, Engineering, or Business Management.
  • Experience in customer-facing roles with the ability to manage client relationships at the project level.
  • Previous experience in international companies handling cross-border projects.