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**Key Responsibilities:**
1. Handle patient inquiries via phone, email, and in-person.
2. Address and resolve patient complaints and concerns.
3. Assist with appointments, admissions, and hospital services.
4. Provide accurate information about medical procedures and services.
5. Maintain positive relationships with patients and staff.
6. Collect patient feedback to improve service quality.
7. Coordinate with departments for smooth service delivery.
8. Document interactions and update records.
**Qualifications:**
- High school diploma (Bachelor’s preferred).
- Customer service experience (healthcare preferred).
- Strong communication skills.
- Empathetic and detail-oriented.
- Able to work in a fast-paced environment.