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English Customer Service Jakarta

Salary undisclosed

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Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender

Responsibilities

- Review the customer complaint and understand where the issue lies using our internal tools as well as external resources.

- Providing the customers with a final response in a timely manner.

- Write final responses to complaints

- Understands procedures and policies and stays updated on changes to ensure accuracy and compliance

- Effectively manages and prioritizes workload autonomously, with a strong capability to handle multiple priorities simultaneously while maintaining focus, quality, and meeting deadlines

Qualifications

- Bachelor's degree or D3 from any major

- Minimum GPA 2,75

- Experienced in Customer Service are preferred

- Fresh graduate are welcome

- Excellent in English (Speaking, Writing, Listening, and Reading with minimum score C1 (Will be tested during the recruitment process)

- Good analytical thinking and problem solving

- Customer focused

- Good in Time Management

- Willing work in shifting schedule

- Willing to Placed in Jakarta