Checking job availability...
Original
Simplified
Lead the BTS product team to work closely with Mill Sales Managers to identify and clarify customer needs, making technical justifications to convince customers on best solution, support sales team to obtain successful contracts with customers and ensure smooth project and delivery process.
Communicate with business unit, technology unit specialists to keep updated with products, service production process and application policy as well as implementing product strategies in responsible market areas.
Aware of market situation and playing important role to support/drive BTS business to achieve multi-dimensional targets.
Individual
Lead BTS budgeting and strategy making Responsible for achieving targets BTS OB, NS, PM%, Review of results against budget/target, analyze deviation and propose actions as well as implementation and follow up Lead region BTS team on sales and promotion activities, including driving proactive selling to address customer pain points and new product launches. Lead region BTS team on troubleshooting and resolving customer complaints Working together with workshop to ensure proper project management, leading the customer interface side Ensuring high quality support and fast response time for sales (quote generation, technical support and application) Ensuring high quality support for projects and service delivery and monitor cost-efficient operations (coordinating order handling, engineering, and project management customer interface efforts) Ensuring high quality and customer satisfaction of delivery / agreements, follow customer application Capability planning (training, career planning) and development (e.g. widening technical scope of experts) Keep updated with product information, production process, application policy Responsible for development of BTS BU (e.g. quote generation, technical support, project mgmt) Keep updated of market situation, competitors’ movement, customers’ situation Perform other tasks necessary to achieve the planned targets.
Shared
Communicate with business unit, technology unit specialists to keep updated with products, service production process and application policy as well as implementing product strategies in responsible market areas.
Aware of market situation and playing important role to support/drive BTS business to achieve multi-dimensional targets.
Individual
Lead BTS budgeting and strategy making Responsible for achieving targets BTS OB, NS, PM%, Review of results against budget/target, analyze deviation and propose actions as well as implementation and follow up Lead region BTS team on sales and promotion activities, including driving proactive selling to address customer pain points and new product launches. Lead region BTS team on troubleshooting and resolving customer complaints Working together with workshop to ensure proper project management, leading the customer interface side Ensuring high quality support and fast response time for sales (quote generation, technical support and application) Ensuring high quality support for projects and service delivery and monitor cost-efficient operations (coordinating order handling, engineering, and project management customer interface efforts) Ensuring high quality and customer satisfaction of delivery / agreements, follow customer application Capability planning (training, career planning) and development (e.g. widening technical scope of experts) Keep updated with product information, production process, application policy Responsible for development of BTS BU (e.g. quote generation, technical support, project mgmt) Keep updated of market situation, competitors’ movement, customers’ situation Perform other tasks necessary to achieve the planned targets.
Shared
- With Sales
- Visit customers with sales team to support sales for BTS service, including participation in commercial discussions, seminars and marketing actions.
- Support sales for targets setting, budgets, product strategies, implementation plans.
- Support cross-function sales, agreement business, actively promotes Valmet Shared Journey Forward
- Confirmed delivery timing towards customer, communication towards customer in problem situation
- Ensuring BTS volume and market share development in region
- Ensuring customer satisfaction and claim management
- Ensuring competitive solution for customer need
- With Operation manager
- Supports technical team and customer service in quotation and delivery process.
- Participate in project delivery process and customer claim handling
- Consolidating workshop financials to BTS region, reporting to SER/region, and following up performance