Customer Relationship Management
OTCA is opening opportunities for the position of Customer Relationship Management. In this role, you'll play a pivotal part in ensuring customer satisfaction, enhancing loyalty, and supporting our business growth. Join us and be part of a team dedicated to advancing education in Indonesia!!!
What you'll be doing:
As part of Client Relationship Management (CRM) at OTCA, this role focuses on building and maintaining strong relationships with students to enhance their loyalty and encourage them to continue their classes. By handling negotiations and adapting strategies based on student needs, CRM ensures a seamless and fulfilling learning experience. Additionally, tracking student performance helps identify areas for service improvement, while a proactive approach to cross-selling creates business growth opportunities without compromising student satisfaction. By understanding evolving needs, CRM aims to foster long-term, mutually beneficial relationships between students and OTCA.
Who we are looking for:
- Experience: 4+ years in field sales, ideally in education or related sectors and proven ability to build and maintain strong client relationships with a focus on loyalty and retention.
- Communication Skills: Exceptional verbal and written communication skills, with strong listening abilities and a customer-oriented approach.
- Negotiation Skills: Skilled in negotiation to resolve issues and create mutually beneficial agreements.
- Customer Relationship Management: Ability to effectively manage customer needs and ensure high retention rates.
- Target-Oriented: Results-driven with a strong commitment to meeting deadlines and achieving retention goals.
- Passion for Service: Dedication to supporting business growth through exceptional customer service and retention strategies.
- Preferred: Experience working abroad or with international clients.
- Work Location: Willingness to work onsite in Jakarta.