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Digital Account Manager

Salary undisclosed

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Overview:

The Account Manager role requires proven experience in account management within digital marketing or social media, with a deep understanding of the social media landscape and client servicing.

Key Responsibilities:

1. Serve as the main client contact, ensuring satisfaction and managing expectations.

2. Project Coordination

  • Manage campaigns from briefing to execution, ensuring timelines, budgets, and deliverables are met.
  • Create briefs, project trackers, and timelines for efficient project management.
  • Ensure creative deliverables align with brand identity and guidelines.
  • Liaise with vendors (e.g., production houses, influencer management) and provide budget estimates when needed.

3. Strategy & Planning

  • Collaborate with internal teams to develop and execute digital marketing and social media strategies.
  • Curate campaign strategies, plan content across social media platforms, and prepare detailed campaign reports.
  • Analyze social media performance data to identify trends and optimize campaigns.

4. Performance Tracking & Reporting

  • Monitor campaign performance, generate cohesive reports, and recommend optimizations based on key metrics.

5. Cross-functional Collaboration

  • Work closely with creative, media, and analytics teams to deliver integrated marketing solutions.

Key Skills & Requirements:

  • Education: Bachelor’s degree in Marketing, Communications, or related field
  • Experience: Minimum 4 years in account management, client servicing, or social media management, with at least 1 year as an Account Manager in the advertising industry.
  • Social Media Expertise: Strong knowledge of Facebook, Instagram, YouTube, TikTok, X, LinkedIn, etc.
  • Communication & Presentation: Excellent verbal and written communication skills; ability to present ideas clearly.
  • Project Management: Highly organized, detail-oriented, with the ability to manage multiple deadlines.
  • Data-Driven Mindset: Proficient in interpreting performance metrics and tools like Google Analytics.
  • Tech Proficiency: Skilled in Microsoft Office and Google Workspace (Excel/Sheets, PowerPoint/Slides, Docs).
  • Problem Solving: Capable of addressing client challenges with effective solutions.
  • Team Collaboration: Strong ability to work across teams and adapt to fast-changing trends in social media and consumer behavior.
  • English Proficiency: Advanced business-level English for internal and external communications.
  • Bonus: Basic knowledge of landing page wireframes and user experience principles.