Epicareer Might not Working Properly
Learn More

IT Operations Specialist - Credit Business

Salary undisclosed

Checking job availability...

Original
Simplified
Job Description

  • Manage transformational IT service management projects and their related projects such as organizational process improvement and implementation, asset management process, etc.
  • Collect feedback from stakeholders to identify potential improvements in the Information Technology context.
  • Provide recommendations for the development of processes & tools across departments.
  • Deliver effective presentations of assessment findings & recommendations to high-level management.
  • Plan, organize and implement the company's technical projects based on business needs and according to Otoritas Jasa Keuangan (OJK) regulations and best practice
  • Assist management in completing ad-hoc projects, and the IT audit process
  • Represent the entity during Otoritas Jasa Keuangan Audits and regular IT steering committee meetings
  • Manage the ITIL design and implementation projects staffed by the other departments, and create documentation relevant to their scope of works
  • Identify the current state of processes & procedures, and facilitate the implementation of all necessary improvements
  • Identify and collect performance inefficiency and cost-saving opportunities, and provide recommendations
  • Lead the creation of a new process flow or workflow and the implementation of a newly developed workflow with stakeholders
  • Lead the creation and review of ITIL-related guidelines and relevant documentation
  • Create the regular performance reports for the service desk and its supporting functions for each process (such as Service Request, Incident, Problem, Change, Asset, etc)

Requirements

  • Strong educational background with a minimum of a Bachelor’s degree from a well-known and accredited university.
  • 5 years of experience as an IT Service Management Consultant, IT Business Analyst, or Project Manager, preferably in Financial Services IT or business/industry with diverse roles and increasing leadership responsibilities across major projects and programs.
  • Must be familiar with the technology and the business implications of technology. And have a mix of technical IT knowledge and general business knowledge to locate business problems and potential solutions.
  • Excellent command of spoken and written English and Bahasa Indonesia and the ability to work across multiple countries.
  • Experience in Project Management or Program Management roles with demonstrated knowledge of both traditional Waterfall and Agile methodologies
  • Solid knowledge of ITSM/ITIL frameworks or other relevant frameworks/ standards
  • ITIL 4 Foundation certification is a must
  • Strong experience in reviewing and optimizing the business & IT operational processes and their supporting systems
  • Understanding of general business concepts such as TCO, timeline, cost & expense, etc, and the ability to apply these skills to practical business decision-making