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Production Support, Digital & Tech, SeaMoney

Salary undisclosed

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• Follow-up on proposals and questions related to application systems from customers submitted through customer services or related business units

• Process the resolution of issues related to the application system reported by customers or the Bank's internal team in accordance with the Service Level Agreement

• Report critical incidents to relevant regulatory bodiesMaintaining system alert, application configurations, and user access management for application

• Monitoring system alert related to Bank's application & transactionsEnsuring feature functions work as they should in a production environment, one of which is by performing regression testing on each live deployment

• Support for system maintenance process in production environment including coordination with related stakeholder (internal & external), prepare runbook, perform configuration, and live verification

• Bachelor’s degree, majoring in Computer Science, Engineering or Information Technology will be an advantage

• Excellent problem solving skill and passionate about finding points of improvements and create a better product experience

• Min 1 years experienced in application support, product management, IT support or system support

• Familiar with Structured Query Language (SQL) and Ms. Excel

• Excellent command of English

• Ready to work in shifting arrangement