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• Setting laptop for new employee
• Manage hardware and software distributed to employees
• Desktop support in hardware and software
• Log incident and service requests via email and phone
• Track, follow up and close cases within agreed SLA
• Basic server and network equipment support
• Bachelor Degree in Computer Engineering, Electrical Engineering, Computer Science/Information Technology or equivalent.
• Having experience as Technical Support Engineer, Network Engineer or similar role.
• Have a basic skill of Network routing, switching and IP Phone.
• Familiar with Cisco product & environmental.
• Willing to work with a shift schedule.
• Having additional knowledge/skill in Microsoft 365 & Security (such as Palo Alto, Cisco Umbrella, Fortinet) will be prioritized.
• Placement at Lippo Karawaci, Tangerang