Sea Logistics Operational Care Specialist
Salary undisclosed
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Are you ready to take the part in the dynamic world of Sea Logistics? Join Kuehne+Nagel Indonesia, a global leader in logistics and supply chain solutions, as our Sea Logistics Operational Care Specialist. Lead a dedicated team, drive customer satisfaction, and make an impact on a global scale.
Your Role
You will be responsible for enabling transport activities by executing bookings, entering orders while liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner.
Your Responsibilities
Your Role
You will be responsible for enabling transport activities by executing bookings, entering orders while liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner.
Your Responsibilities
- To create/complete shipment details in our internal transport management system (e.g. carrier/ vessel, item description et cetera).
- To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
- To coordinate with customer care, haulers + carriers for the export of shipments + organize transport activities based on the customer promise.
- To obtain DG approval (where necessary).
- To create files for consolidation containers (unless performed by dedicated SaCo planners).
- To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
- To support + resolve claims + disputes.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Proven experience in Sea logistics management or a related field.
- Strong organizational and multitasking skills.
- Excellent communication and coordination abilities.
- Attention to detail and a commitment to data accuracy.
- Proficiency in using Sea Logistics Management systems and related software.
- Strong analytical and problem-solving skills.
- Ability to work effectively under pressure and meet deadlines.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Financial acumen to ensure cost efficiency and profit maximization.