Sr Officer Technical Operations (Travel E-sim)

Position Overview:

We are seeking an experienced and strategic Technical Operations Senior Officer to oversee and optimize the daily operations of our travel eSIM business. The ideal candidate will have a strong background in operations management, excellent problem-solving skills, and the ability to drive efficiency and productivity across the organization. This role requires a detail-oriented leader who can manage multiple projects and teams, ensuring smooth and efficient business operations.

Key Responsibilities:

Operational Strategy and Execution:

• Develop and implement operational strategies that align with the company's goals and objectives.
• Oversee day-to-day operations, ensuring efficient and effective processes across all departments.
• Identify areas for improvement and implement solutions to enhance productivity, reduce costs, and improve service quality.
• Collaborate with senior management to define key performance indicators (KPIs) and measure operational success.

Process Optimization:

• Analyse existing processes and workflows to identify inefficiencies and areas for improvement.
• Develop and implement standard operating procedures (SOPs) to streamline operations and ensure consistency.
• Utilize data and analytics to monitor performance, identify trends, and make data-driven decisions.
• Implement best practices and continuous improvement methodologies to enhance operational efficiency.

Supply Chain and Inventory Management:

• Oversee supply chain operations, ensuring timely and cost-effective procurement of eSIM products and materials.
• Manage inventory levels to meet customer demand while minimizing excess stock and obsolescence.
• Develop and maintain relationships with suppliers, negotiating favourable terms and conditions.
• Implement inventory management systems and practices to optimize stock levels and reduce costs.

Customer Service and Support:

• Ensure a high level of customer satisfaction by overseeing customer service operations and implementing service excellence standards.
• Develop and implement customer service policies and procedures to ensure timely and effective resolution of customer issues.
• Monitor customer feedback and use insights to drive improvements in service quality and customer experience.
• Collaborate with the marketing and sales teams to support customer acquisition and retention efforts.

Compliance and Risk Management:

• Ensure compliance with all relevant regulations, industry standards, and company policies.
• Develop and implement risk management strategies to mitigate operational risks.
• Conduct regular audits and assessments to identify and address compliance and risk issues.
• Maintain up-to-date knowledge of industry trends, regulatory changes, and best practices.

Technology and Innovation:

• Leverage technology to enhance operational efficiency and drive innovation.
• Implement and manage operational systems and tools to support business processes.
• Stay current with industry trends and emerging technologies to identify opportunities for improvement.
• Foster a culture of innovation and continuous improvement within the operations team.

Qualifications:

• Bachelor’s degree in Technical/Engineering, Operations Management, or a related field;
• 3 - 5 years of experience in operations management, with a focus on telecommunications, travel, or related industries.
• Proven track record of successfully managing and optimizing business operations.
• Strong leadership and team management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in operational management software and tools.
• Experience with eSIM technology and international markets is a significant advantage.