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Automotive Technical Support Specialist

Salary undisclosed

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Company Description

Zhejiang Geely Holding Group (ZGH) is a global automotive group with well-known international brands like Geely Auto, Volvo Car, and PROTON. With a focus on cutting-edge technologies and sustainable development, Geely operates manufacturing plants and R&D centres across North America, Europe, China, and South East Asia. The company aims to lead the future of mobility through innovation and strategic synergies. For more information, visit www.zgh.com.

Key Responsibilities:

  • Manage support technical problem solving in the dealer.
  • Handling customer escalation complaints from dealer or VIP customers and professionally to maintain good customer relationships and ensure repeat customers.
  • Fix rate in the first time service control.
  • Vehicle overnight (VOR) service control.
  • Product liability (Accident, Thermal incident and other analysis).
  • Report quality issues in the market (Domestic and Export) to Quality team in the Plant.
  • Provide technical training for dealer technician in all level (Basic, Intermediate, Specialist)

Qualifications:

  • Education: Bachelor's/Diploma in Automotive, Mechanical, or Electrical Engineering.
  • Experience: 3+ years in automotive technical support, service, or quality assurance.
  • Possess good communication skills with strong English skill.