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CRM Data Analyst

Salary undisclosed

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McEasy, a transportation management solution to simplify complex logistics operations. is looking for a CRM Data Analyst to join our ever-growing team.

If you are a keen learner, self-driven, and looking to be a part of a team that is passionate with helping each other, we want to hear from you.

Job Description:

  • Manage and ensure the accuracy and completeness of customer data within the CRM system
  • Analyze CRM data to generate actionable insights that improve sales performance and organizational KPIs
  • Monitor and report on key metrics, including deals created and the average deal cycle
  • Implement and oversee CRM system enhancements
  • Prepare for and support pre-deal meetings by providing data-driven insights and customer profiles
  • Train sales and support teams on CRM best practices and system usage
  • Produce detailed reports on CRM performance, insights generated, and improvement initiatives
  • Identify and research potential customers to build a pipeline of qualified leads by utilizing various channels, including online research, social media platforms, etc.

Qualifications:

  • Bachelors in information technology or related degree
  • Have 1 - 3 years of experience in related field
  • Familiar with CRM Platform (e.g. Zoho, Salesforce, etc.)
  • Have experience using data analysis tools (e.g. Excel, Zoho Analytics, Power Point)
  • Have a good critical thinking and problem solving
  • Have the familiarity to analyze data and give insight through data analysis process
  • Willing to relocate within the company as needed

Join our dynamic team and contribute to our mission of identifying top talent to drive the success of our organization.