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Customer Relationship Manager (CRM) Intern

Salary undisclosed

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We are seeking a motivated and strategic thinker CRM Intern to join our dynamic BD team. The CRM Intern will be responsible for enhancing customer engagement and retention.

Key Responsibilities:

•⁠ ⁠Develop and implement CRM campaign to enhance customer engagement and retention using CRM tools (MoEngage, and others).

•⁠ ⁠Analyze customer behavior, trends, and feedback to improve retention campaign.

•⁠ ⁠Collaborate with marketing and customer support teams to optimize campaign retention.

•⁠ ⁠Design and execute email marketing campaigns, WA Blast, and push notification.

•⁠ Identify and segment target audiences for effective customer outreach and engagement.

Requirements:

•⁠ Have work experience as a CRM intern or similar role (preferred)

•⁠ Proficient in CRM and email marketing tools (experience in MoEngage is poin plus)

•⁠ ⁠Excellent analytical and problem-solving skills

•⁠ ⁠Ability to translate data insights into actionable strategies and tactics

•⁠ ⁠Detail-oriented with strong organizational and project management skills

•⁠ ⁠Excellent communication and collaboration skills

•⁠ ⁠Adaptability and flexibility

•⁠ Strong understanding of customer segmentation, personalization, and lifecycle management