Operation Manager

SCOPE OF ROLE:

The Operation Manager leads the operation of the restaurants. The Operation Manager has the overall responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, hiring, termination and retention of team members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer.

RESPONSIBILITIES:

• Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members.
• Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates, and trains.
• Has authority to hire and terminate (or participate in those decisions) with approval/partnership from Human Resources.
• Ensures that the Occupational Safety and Health Act, local health, and safety codes, as well as the company safety and security policies are being adhered to.
• Ensures that the restaurant is following the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.
• Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
• Ensures food quality and 100% customer satisfaction.
• Ensures complete and timely execution of corporate & local marketing.

REQUIREMENTS:

• GCSEs or equivalent required.
• Completion of a college diploma in hospitality, food and beverage service management or other related disciplines.
• At least 10 years of experience in the food service industry, minimal 5 years in Managerial position.
• Responsible beverage service certification is required.
• Strong business acumen with in-depth knowledge in travel industry.
• Capable of working under pressure and prioritize work with excellent time management.
• Aggressive, self-motivated and committed to achieving sales target.
• Attentive to details, efficient, well-planned with good business sense.
• Strong communication and interpersonal skills with analytical mind.
• Excellent command of both spoken and written English.
• Proficient in MS Office applications.
• Good customer service and account management skills.
• Willing to Travel frequently.