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Jobs or company...

Senior Sales Operations Specialist (SaaS)

Salary undisclosed
Checking job availability...
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About SleekFlow

Join SleekFlow, a thriving SaaS startup that is experiencing rapid growth thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to revolutionize social commerce, and as a member of our team, you will have the opportunity to thrive alongside the company through equity options. If you're ready to take your career to the next level and assume a larger role, we look forward to meeting you!

At SleekFlow, we have developed an all-in -one Omnichannel Conversation Suite that drives conversions through conversations. Our platform seamlessly integrates with popular channels such as WhatsApp, Messenger, Instagram, WeChat, Email, and more, providing comprehensive communication solutions. With our customer engagement platform, both small merchants and large enterprises can automate growth by enhancing productivity across their sales, marketing, and support teams.

As we expand into emerging markets, we seek adventurous, diverse, and passionate individuals to join us on this exciting journey. Join our team and grow your career with SleekFlow!

Associate Level

Location: South Jakarta, Indonesia

Prior Experience in SaaS/ Software Industry is preferred

Language: English & Bahasa Indonesia

Role

We are seeking a highly organized and proactive Senior Sales Operations to support daily operations and ensure smooth workflow across the organization. This role involves a variety of administrative tasks, including Subscription and Billing Management, System Reconciliation, Sales <> Customer Success Handover, Invoice Coordination, Commission and Attainment Support etc.

Key Responsibilities:

Subscription and Billing Management & System Reconciliation:

  • Configure subscription plans on platforms like Stripe or our in-house ERP System after clients have officially signed off on Sleekflow’s proposal, quotation or order forms.
  • Generate invoice and/or payment links via Stripe or Xero/Oracle based on data from our CRM, HubSpot - ensuring line items, metadata, payment settings are accurately keyed in.
  • Track and manage subscription start and end dates to prevent overlaps or blackout periods.
  • Audit and resolve errors in subscription setups for legacy and new customers
  • Ensure data consistency and accuracy between systems such as HubSpot,In-house ERP, Stripe, Xero/Oracle and other softwares assigned.
  • Facilitate the seamless transition of deal information between Sales and Customer Success teams to ensure operational efficiency.

Sales <> Customer Success Handover:

  • Facilitate the seamless transition of deal information between Sales and Customer Success teams to ensure operational efficiency.

Invoice Coordination:

  • Follow up on overdue invoices in collaboration with the commercial team to ensure timely payments.

Commission and Attainment Support:

  • Optimising and assisting on Quarterly process of commission payouts.
  • Verify individual attainment figures for the commercial team to ensure accuracy in reporting.

Requirements

  • Diploma/Degree in Business Administration or a related field preferred.
  • Minimum 1 -2 years of Administrative & customer support experience, preferably B2B at a software company.
  • Fluent in English preferred.
  • Previous Experience in a startup is preferred

Desired Skills

  • Attention to detail and a proactive mindset.
  • Positive attitude and ability to work well in a fast-paced, team environment.
  • Strong customer references
  • Proficiency computer skills, including CRM (E.g Hubspot), Microsoft office excel, word & powerpoint, Google Workspace & Google sheet.
  • Strong organizational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Ability to work independently and manage time effectively.

What We Offer

  • Competitive base package with 13-month salary
  • Share option in a hyper-growth startup
  • Birthday Leave
  • Team lunch allowances
  • Fun and diverse culture
  • International team environment

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.

SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.