Epicareer Might not Working Properly
Learn More

Customer Service Officer

Salary undisclosed

Checking job availability...

Original
Simplified

We are hiring for one of our ecosystem projects - a cryptocurrency exchange.


We are looking for a Customer Service Officer to join their team. This position will be the first point of contact for our customers, providing exceptional support and resolving inquiries related to their platform, products, and services

.
In this role, you wil

  • l:
    Provide exceptional customer support via multiple channels (email, chat, phone) to assist users with inquiries related to account management, transactions, and platform functionaliti
  • es.Troubleshoot and resolve customer issues efficiently and effectively, ensuring a high level of customer satisfacti
  • on.⁠Demonstrate a positive and professional attitude while addressing customer concer
  • ns.Provide accurate information regarding our products, services, and polici
  • es.Collaborate with internal teams to escalate and resolve complex issu
  • es.Stay updated on cryptocurrency industry trends, exchange operations, and product features to provide informed suppo

rt.
You might thrive in this role if you h

  • ave:
    At least 2 years of experience in customer service within a cryptocurrency exchange or related indu
  • stry.Fluency in English (spoken and written) is requ
  • ired.Strong problem-solving, customer-oriented mindset, communication and interpersonal sk
  • ills.Understanding of cryptocurrency, blockchain technology, and trading proce
  • sses.Proficiency in using customer service software and CRM t
  • ools.Able to work independently and ability to work efficiently in a fast-paced environment, manage multiple tasks simultaneously, and maintain attention to de
tail.