Phone Verifacation Team Leader
Salary undisclosed
Checking job availability...
Original
Simplified
Requirements
- Having experience as Customer Service Team Leader or Supervisor at least for 2 years
- Good knowledge in Collection
- Good leadership, be able to build and lead a team
- Able to read collection reports
- Good understanding in control, monitoring and coaching
- Able to speak English minimal passive
- Able to work under pressure and target
- Review performance Phone Verification Agents
- Review result from QC Team
- Finalize performance collection overall base on (break down per agent)
- Compiling report performance collection
- Prepare incentive calculation based on performance and scheme
- Prepare overtime propose for Phone Verification and admin support
- Coaching low performance Phone Verification team member