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Phone Verifacation Team Leader

Salary undisclosed

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Requirements

  • Having experience as Customer Service Team Leader or Supervisor at least for 2 years
  • Good knowledge in Collection
  • Good leadership, be able to build and lead a team
  • Able to read collection reports
  • Good understanding in control, monitoring and coaching
  • Able to speak English minimal passive
  • Able to work under pressure and target

Responsibilities

  • Review performance Phone Verification Agents
  • Review result from QC Team
  • Finalize performance collection overall base on (break down per agent)
  • Compiling report performance collection
  • Prepare incentive calculation based on performance and scheme
  • Prepare overtime propose for Phone Verification and admin support
  • Coaching low performance Phone Verification team member