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Service Operations Supervisor

Salary undisclosed

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As a Service Operations Supervisor at Wellness Medical Center (WM Center), you will ensure the efficient delivery of high-quality service while leading a team committed to exceptional care and hospitality. Success in this role means effectively managing daily operations, resolving challenges, and maintaining patient satisfaction. Your work directly supports our mission of making physiotherapy a lifestyle and ensuring every patient experiences holistic wellbeing, contributing to the growth and success of WM Center as we expand across Indonesia.

Responsibilities

  • Supervise daily service operations to ensure efficient and high-quality service delivery.
  • Coordinate and monitor the service team, including scheduling and task assignments.
  • Ensure adherence to service standards, policies, and procedures.
  • Provide support and guidance to team members to address operational challenges.
  • Handle customer feedback and resolve minor complaints promptly to ensure satisfaction.
  • Monitor service performance and identify opportunities for improvement.

Qualifications

  • Diploma or bachelor’s degree in any field (preferably in hospitality or healthcare-related disciplines).
  • At least 2 years of experience in a supervisory role, preferably in healthcare or hospitality services.
  • Strong leadership and team coordination skills.
  • Excellent problem-solving and interpersonal communication abilities.
  • Proficiency in using basic software tools for scheduling and reporting.
  • Willingness to work flexible hours, including weekends or holidays.