SOC Manager (Security Operation Center)
Requirements:
• Bachelor’s degree in Information Technology, or a relevant field
• Experience as a seller in an IT solutions company with a minimum of 5 years in the same field with proven achievements
• Ability to utilize networking and database/customer list coverage from existing accounts
• Ability to provide solution skills for future customers, target-oriented, and well-organized
• Excellent interpersonal, presentation, negotiation, and communication skills (up to C-level)
• Good understanding of basic knowledge about Network & Cyber Security Solutions (Security Operation Center, Siem Tools, Cyber Security Assessment, End Point, etc.)
• Good understanding of basic knowledge about Network & Cyber Security Products (Paloalto, CyberArk, QRadar, etc.)
• Good understanding of IT consultant business processes and consultative sales skills
Job Descriptions:
- Service Delivery Oversight: Ensure the SOC's services are delivered according to client expectations and Service Level Agreements (SLAs).
- Client Relationship Management: Act as the primary point of contact for clients, managing communication and handling escalations.
- SLA Management: Define, track, and ensure compliance with SLAs, making improvements where necessary.
- Performance Reporting: Generate and present SOC service performance metrics and reports to clients and internal stakeholders.
- Process Optimization: Continuously improve SOC service delivery processes to enhance efficiency and quality.
- Resource and Budget Management: Manage resources and budgets to ensure efficient service delivery and operational cost control.
- Incident and Problem Management: Oversee incident resolution, ensuring effective communication with clients and learning from incidents to improve services.
- Client Feedback and Improvement: Gather client feedback and implement strategies to enhance the SOC’s services, ensuring client satisfaction.