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SOC Manager (Security Operation Center)

  • Full Time, onsite
  • Juke Solutions (PT Juke Solusi Teknologi)
  • Area DKI Jakarta, Indonesia
Salary undisclosed

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Requirements:

• Bachelor’s degree in Information Technology, or a relevant field

• Experience as a seller in an IT solutions company with a minimum of 5 years in the same field with proven achievements

• Ability to utilize networking and database/customer list coverage from existing accounts

• Ability to provide solution skills for future customers, target-oriented, and well-organized

• Excellent interpersonal, presentation, negotiation, and communication skills (up to C-level)

• Good understanding of basic knowledge about Network & Cyber Security Solutions (Security Operation Center, Siem Tools, Cyber Security Assessment, End Point, etc.)

• Good understanding of basic knowledge about Network & Cyber Security Products (Paloalto, CyberArk, QRadar, etc.)

• Good understanding of IT consultant business processes and consultative sales skills

Job Descriptions:

- Service Delivery Oversight: Ensure the SOC's services are delivered according to client expectations and Service Level Agreements (SLAs).

- Client Relationship Management: Act as the primary point of contact for clients, managing communication and handling escalations.

- SLA Management: Define, track, and ensure compliance with SLAs, making improvements where necessary.

- Performance Reporting: Generate and present SOC service performance metrics and reports to clients and internal stakeholders.

- Process Optimization: Continuously improve SOC service delivery processes to enhance efficiency and quality.

- Resource and Budget Management: Manage resources and budgets to ensure efficient service delivery and operational cost control.

- Incident and Problem Management: Oversee incident resolution, ensuring effective communication with clients and learning from incidents to improve services.

- Client Feedback and Improvement: Gather client feedback and implement strategies to enhance the SOC’s services, ensuring client satisfaction.