Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Quality Assurance Specialist

Salary undisclosed
Checking job availability...
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Job Overview:

The Call Center Quality Assurance Specialist plays a crucial role in evaluating and enhancing the performance of our call center agents. This position involves conducting regular reviews of customer interactions, providing constructive feedback, and collaborating with team leaders to ensure that our service delivery aligns with company standards and customer expectations.

Key Responsibilities:

  • Perform quality evaluations of inbound and outbound calls to ensure compliance with company policies, procedures, and quality standards.
  • Review and assess customer interactions to identify trends, areas of improvement, and training needs for call center agents.
  • Compile, analyze, and present detailed reports on quality metrics and agent performance to management.
  • Provide actionable feedback to agents through one-on-one coaching sessions, fostering a culture of continuous improvement.
  • Collaborate with training and development teams to design effective training programs for agents based on quality assessment results.
  • Participate in the development and updating of quality assurance processes and guidelines.
  • Monitor and analyze key performance indicators (KPIs) to drive service excellence and operational efficiency.
  • Stay current with industry best practices and trends in quality assurance and customer service.

Qualifications:

  • Bachelor’s degree in a related field or equivalent work experience.
  • Proven experience in a call center environment, preferably in a quality assurance role.
  • Strong analytical skills with attention to detail and the ability to interpret data.
  • Excellent verbal and written communication skills, with the ability to provide constructive feedback effectively.
  • Proficient in using quality monitoring tools and call center software.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • A passion for delivering outstanding customer service and supporting team development.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.

IGT Solutions is an equal-opportunity employer and encourages applications from all qualified individuals.