Professional Services Coordinator
Salary undisclosed
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• Collaborate with the Talent Acquisition team to identify requirements and conduct Technical Assessments for hiring new employees.
• Conduct regular knowledge-sharing sessions with the Talent Acquisition team regarding IT-related client requirements.
• Assist in identifying the most effective methods for the talent recruitment process.
• Serve as a trusted point of contact for resolving workplace issues.
• Foster strong communication and collaboration across teams.
• Ensure fair treatment, conflict resolution, and adherence to company policies.
• Monitor employee turnover rates and develop initiatives to improve retention.
• Liaise and coordinate with related departments to monitor and manage employees.
• Perform monitoring and analysis of employee performance evaluations.
• Execute work plans and budgets according to the objectives of the Professional Services department.
• Implement policies and procedures within the scope of responsibility, ensuring compliance with applicable regulations.
• Support the Professional Services Manager in identifying, measuring, and implementing risk treatments in operational activities under their responsibility.
• Perform record-keeping, administration, documentation, and reporting activities within assigned responsibilities for both internal and external company purposes.
• Build and maintain positive relationships with stakeholders, including clients and partners, to support the success of the work unit's programs.
• Report to the Professional Services Manager.
• Bachelor’s degree in computer sciences, Information Technology or a related field preferred
• At least 1 years of IT Trainer/IT Recruiter/People Development in a fast-paced environment
• Knowledge of basic IT Project Management, SDLC, Programming is a plus
• Relevant experience in tech or outsourcing companies is a plus.
• Passionate in IT and Employee Development
• Good interpersonal and communication skills to interact effectively at all levels
• Strategic thinking: Able to quickly evaluate situations, combine strong business judgement and people intuition to reach well-founded decisions
• Able to work at pace while maintaining appropriate attention to detail and standards
• Proactive and collaborative
• Comfortable to work with ambiguity and empowerment
• Professional Qualification – Leadership/Coaching/Trainer is a plus