Client Relations Specialist

Overview:

Hukumonline was established by a group of reputable legal observers at the beginning of Indonesia's reform era. The company aims to educate and enlighten the public about Indonesia's legal world. Over the years, Hukumonline has become the country's most complete, integrated, and trusted provider of legal products and services.

Now Hukumonline has managed to build up a base of more than thousands of clients, consisting of companies, reputable law firms, government agencies, and international institutions to which it offers:

- Access to the country’s largest database of laws, regulations and court decisions (precedent and non-precedent) and a wide spectrum of legal analysis and regulation translations that support legal practitioners in legal research, Hukumonline Pro;

- A compliance monitoring platform designed to enhance the company’s compliance towards the applicable laws and regulations, Regulatory Compliance System (RCS);

- A digital solution for document and contract management, Excellent Document Management System (EXDOMA); and

- Wide range of exclusive services and tailored solutions such as legal workshops/training, Forum Group Discussion, Online Courses, Event Organizer and Media Publications.

Key Responsibilities:

• As our primary company representative, you’ll showcase Hukumonline's diverse offerings, connecting clients with the solutions they need to succeed.
• Achieve and exceed sales targets through strategic upselling and cross-selling, while fostering lasting relationships with our clients.
• Act as a trusted bridge between our clients and the company, ensuring client satisfaction, and successful business relationships.
• Prepare compelling proposals customized to meet the unique needs of each client, showcasing how our offerings can provide solutions to their challenges.
• Work closely with cross-divisional teams to swiftly address client concerns and deliver maximum value, ensuring our clients always feel supported.
• Leverage client feedback to provide valuable suggestions for product and service development, helping us grow and adapt in a dynamic market.

Requirements:

• Bachelor's degree in Law or a related field.
• Min. 2 years experience as Account Manager, Sales or Client Relationship management, preferably in a consulting/legal/ technology industry environment.
• Proven communication skills in storytelling, influencing, and customer engagement.
• Strong problem-solving abilities and a client-oriented mindset.
• Ability to work effectively in a team and independently.
• Willingness to travel as needed, up to 30%, depending on business requirements.
• Proficiency in English and Bahasa is a must, as well as strong writing and presentation skills.
• Familiarity with using CRM tools (Salesforce, Odoo) is an advantage