Merchant Onboarding Officer (Quality Control/KYC)

Work Setting: On site, WFO

Work Location: Alam Sutera, Tangerang

Salary: Rp.5.000.000-Rp.6.500.000

Job Description:

• Identify Legitimate documents required based on the product type to determine the continuation of the Activation Process.
• Ensure timely completion of all mandatory Activations Process is in accordance with the SOP.
• Support senior staff in responding to regulations and internal quality control by regularly updating and ensuring the accuracy of all products and documents required.
• Monitoring and ensure the quality of Go Live product from Activation Team is in accordance with the SOP.
• Create routine quality control reports and handle administrative tasks.
• Inspect product or system to ensure that it meets the set specifications and SOP.
• Collaborate cross functionally with teams including: Operations, Marketing and Finance to accomplish goals.

Job Requirements:

• Candidate must have a bachelor's degree or above.
• Previous working/internship experience in KYC, document verification, or administrative tasks.
• Strong attention to detail with the ability to quickly adapt to new changes.
• Ability to handle confidential information and with discretion.
• Able to work in a fast-moving and even pressured environment; can liaise with peers and colleagues globally and overcome time zone and cultural differences with ease.
• Ability to manage assigned tasks in an assertive, efficient, and timely manner; able to organize and meet deadlines as required.
• Resilient attitude, highly disciplined and detail-oriented, a self-motivated personality; have a good sense of responsibility, integrity, and autonomy for work.
• Proficient time management skills and ability to multi-task is critical to this varied and exciting role.
• Strong proficiency in Excel functionalities is preferable.