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About Rukita
Rukita is a property technology (proptech) company that provides long-stay rental housing solutions with end-to-end and hassle-free services in Indonesia. The company builds a holistic ecosystem of housing solutions for both tenants & landlords. It provides quality, accessible housing for the young generation while assisting landlords in transforming their assets into high-yield rental properties.
The Rukita family is made out of a motley crew of real estate professionals, engineers, technologists, community builders, designers, marketers, happiness officers, and so much more. As a family, we work cohesively, collaboratively, value entrepreneurship, and do whatever it takes to deliver happiness in a living space.
About the role
As a Product & Finance Operations, You will have a unique chance to collaborate across various departments, particularly Product and Finance, to drive operational excellence and automation. Your primary responsibility will be to maintain system stability, supporting departments in achieving operational metrics and delivering outstanding customer experiences throughout the entire process—pre-booking, booking, during the stay, and post-checkout
This is a remote position, allowing you to work from home. However, you will need to be on standby at all times. The role requires availability six days a week, from 9 a.m. to 6 p.m.
Responsibilities
- Support the Order to Cash (OTC), Invoice to Cash (ITC) in the development, standardization, and transformation of the end-to-end Invoice to Cash process within Rukita.
- Assist the collections team by ensuring adherence to company policies and legal standards.
- Handle various tasks and collaborate with other departments to support business-as-usual activities, including manual system updates, maintaining system stability, and achieving operational metrics.
- Become proficient with the demand/supply platform system, internal tools, and the intricacies of business processes
- Work closely with key stakeholders to deliver a smooth and positive experience for tenants and landlords, focusing on areas like deposit management, room transfers, collections, and additional services.
- Liaise with the content and AIT team to maintain structure of content information, its accuracy, and ensure all contents meet standard.
- Maintain data accuracy on system to ensure excellent business process, including monitor operational metric, ensure standard SOP, and execute proper handling to mitigate issues.
- Continuously learn and update oneself on the latest product and process
- Prepare regular reports on collection activities, providing insights and recommendations to the Head of Finance.
- Regularly assess and refine collection processes, introducing innovative solutions to boost efficiency.
- The position requires a commitment to a 6-day workweek, with one day off per week.
Requirements
- Passionate in establishing processes, managing people, striving for high quality output.
- Demonstrate independency and strong agility in working under pressure, as well as tight timeline in fast-paced environment
- Able to deliver good result in handling administrative tasks, sticking to routines, and keeping records of important actions
- Knowledge of other core finance end to end business processes
- At least 1 years of experience in collections or finance roles, preferably in the Hospitality or Services sector.
- Demonstrable solid knowledge of the end-to-end order to cash process, with a particular focus on the Order to Invoice element.
- Proficient in Excel and Google Spreadsheet.
- Experience with the ERP System (i.e. Netsuite, SAP, etc) would be beneficial
- Excellent communication and negotiation abilities.
- Strong analytical thinking skills with the ability to interpret data and make informed decisions.
