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Quality Assurance Analyst

Salary undisclosed

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Role: Quality Assurance Analyst

Placement : Concentrix Surakarta, Indonesia (On-site)

Job Description:

  • Essential Functions/Core Responsibilities
  • Responsible for monitoring contacts
  • Responsible for preparing and providing feedback to agents
  • Data analysis and making designated reports/decks
  • Participating in internal & external calibrations
  • Communication to heighten awareness and focus on the importance of a positive customer experience
  • Making recommendations and driving improvement Ensuring that internal policies, procedures, and compliance regulations are being followed
  • Reduce the learning curve and help enhance product/process knowledge of new joiners
  • Ensuring that internal policies, procedures, and compliance regulations are being followed
  • Collaborating in efforts to improve QA practices
  • Working closely with the performance team to run and develop.

Requirements:

  • Min. diploma/bachelor’s degree graduates, preferably from communication.
  • Experienced at least 1-year experience in QA for Content Moderation
  • Good knowledge of Content Moderation application
  • Have good analytical and logical skills.
  • Being proactive and have a high sense of persuasive manner.
  • Good communication skill in English B2 (both spoken & written)