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Role: Quality Assurance Analyst
Placement : Concentrix Surakarta, Indonesia (On-site)
Job Description:
- Essential Functions/Core Responsibilities
- Responsible for monitoring contacts
- Responsible for preparing and providing feedback to agents
- Data analysis and making designated reports/decks
- Participating in internal & external calibrations
- Communication to heighten awareness and focus on the importance of a positive customer experience
- Making recommendations and driving improvement Ensuring that internal policies, procedures, and compliance regulations are being followed
- Reduce the learning curve and help enhance product/process knowledge of new joiners
- Ensuring that internal policies, procedures, and compliance regulations are being followed
- Collaborating in efforts to improve QA practices
- Working closely with the performance team to run and develop.
Requirements:
- Min. diploma/bachelor’s degree graduates, preferably from communication.
- Experienced at least 1-year experience in QA for Content Moderation
- Good knowledge of Content Moderation application
- Have good analytical and logical skills.
- Being proactive and have a high sense of persuasive manner.
- Good communication skill in English B2 (both spoken & written)
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