Freight Forwarding Senior Specialist
Salary undisclosed
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Job Description:
- Track the progress of cargo transportation: monitor the transportation status of goods in real time to ensure that they arrive at their destination on time and deal with problems in transportation in a timely manner.
- Coordinate transportation arrangements: Communicate and coordinate with customers, carriers, warehouses and other parties to arrange loading, unloading, storage and delivery to ensure a smooth logistics process.
- Handling customs clearance matters: assisting in the customs declaration and customs clearance procedures of goods, preparing relevant documents to ensure compliance with import and export regulations.
- Manage transportation costs: Calculate freight, storage fees, insurance premiums and other expenses, control transportation costs, and update quotations regularly.
- Solve unexpected problems: deal with delays, damages, losses and other emergencies in transportation, and actively look for solutions to protect the interests of customers.
- Customer Service Support: Answer customers' questions about transportation, provide professional advice, maintain good customer relationships, and improve customer satisfaction.
- Organize and archive documents: Responsible for the management and filing of transportation-related documents, including bills of lading, invoices, customs clearance documents, etc., to ensure the integrity of the information.
- Supplier management: experience in the development of shipping companies and freight forwarding companies and management of suppliers, and understanding of inquiry and quotation.
- Risk Management: Familiar with Indonesian customs regulations, international sea and air freight insurance, and claims procedures; able to effectively use these rules to help clients mitigate operational risks.
- Education: Bachelor degree or above, major in logistics management, international trade, supply chain management and other related majors is preferred.
- Work experience: at least 3-5 years freight forwarder
- Language skills: Good command and speaking of English
- Supplier management ability: development and management
- Risk Management: Familiar with Indonesian customs regulations, insurance and claims rules for international sea and air transportatiom.
- Communication and coordination skills: excellent communication skills, able to effectively coordinate customers, suppliers and internal teams, with a strong sense of customer service.
- Cost management and control: Have the ability of cost accounting and control, be able to effectively manage transportation expenses and improve operational efficiency.
- Problem solving ability: Able to quickly respond to and solve unexpected problems in the transportation process to ensure the smooth progress of the project.
- Team Leadership: Ability to lead and develop teams that motivate team members to achieve performance goals.
- Data analysis and reporting capabilities: Ability to analyze data and be able to optimize processes and generate reports based on operational data to support decision-making.
- Preferred qualifications: Possession of PPJK certification.
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