Client Service Associate (Bahasa Indonesia speaker)
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WHO WE ARE
Arches is Asia's fastest-growing expert knowledge-sharing platform, providing specialized insights to businesses investing in the Asian market. With a team fluent in the languages of the Asia-Pacific region and unmatched recruitment capabilities, we source experts from any industry or niche to support our clients' needs.
With 250+ partners, a network of over 120,000 experts, and 10,000+ interviews conducted, we're expanding globally in 2024—doubling our team to extend our reach and impact!
Learn more about us: Arches on LinkedIn
INDUSTRY OVERVIEW
The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages across the area and has unmatched recruitment capabilities to find experts from any industry or niche.
ROLE OVERVIEW
As a Client Service Associate (Expert Matching Team), you'll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.
RESPONSIBILITIES
Project Understanding and Ideal Expert Profile Identification
- Gain a thorough understanding of client project needs based on main topics and client characteristics.
- Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.
Recruiting Expert Candidates (Main Focus)
- Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).
- Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.
- Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.
- Manage scheduling for client-expert interviews and build relationships with experts for future collaborations.
REQUIREMENTS
Background
- Undergraduate degree
- 0-3 years of professional experience in sales, recruitment, client service, or related fields
- Fluency in English and Bahasa Indonesia (both verbal and written) – Able to communicate confidently with a diverse network of experts across APAC
- Additional language skills are a plus!
Competencies
- Adaptability in a fast-paced environment
- Goal-oriented and KPI-driven – Committed to achieving targets, with a proactive approach to growth and success.
- Results-focused – Consistently track, measure, and improve to meet and exceed goals.
- Problem-solving mindset – Skilled at identifying and addressing gaps between goals and outcomes.
- Collaborative approach – Open to seeking support and working with the team to achieve the best results.
Working Location
- During probation: Based in Ho Chi Minh City, Vietnam for the first 3 months with relocation support covering visa, flights, and accommodations.
- After probation: Hybrid work arrangement between Vietnam and your home country.
BENEFITS
Compensation & Benefits
- Competitive base salary with performance reviews every 6 months
- Monthly performance-based incentive up to $900
- Annual Bonus – 1-month gross salary
- Paid Leave – 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave
- Private Medical Insurance – Includes dental coverage
- Self-learning Budget – Up to $1000 per year
- Relocation Support (Visa, flights, accommodation)
Career Growth
- Rapid Career Advancement – Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
- Build a High-Caliber Network – Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth.
Engagement
- Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks. Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).
- Flexible Work Arrangements
Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is accessible to all, and you can be a driving force in this transformation. Join our team of passionate professionals, backed by visionary investors, and make your mark on the global stage!
