Client Support Specialist
Salary undisclosed
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About the Role:
As a Client Support Specialist at Sipajak, you will play a key role in building and maintaining strong relationships with our B2B clients, ensuring they have a seamless experience using our tax filing platform. You will be the point of contact for addressing escalated client issues by collaborating closely with internal teams to provide timely and effective support.
This role offers an exciting opportunity to combine your client-facing skills within a fast-paced, tech-driven environment.
Join us in shaping the future of tax filing solutions in Indonesia!
Job Description:
- Build and maintain relationships with clients to ensure a high level of satisfaction and long-term engagement.
- Assist clients to resolve issues or challenges with the platform, providing trroubleshooting and support.
- Collaborate closely with internal teams such as products, business, and operations to address client needs.
- Gather, analyze, and report on client feedback to contribute to product and service improvements.
Job Requirements:
- Proven background or experience in Customer Service/Support or other client-facing roles like sales or account management.
- Experience working in a B2B environment.
- Strong written and verbal communication skills, with the ability to clearly explain technical information to clients.
- Strong problem solving skills with a proactive, client-oriented approach.
- Ability to work efficiently under pressure, ensuring timely responses and assistance to client inquiries in line with service expectations.
- Basic understanding of financial processes and tax filing, with the willingness to learn and explain technical details to clients.
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