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Quality Assurance (Training & Project Management)

Salary undisclosed

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About us

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

Working Arrangements: Monday-Friday, onsite

Location: EightyEight@Kasablanka, South Jakarta

Basic Salary: Attractive salary package for senior candidates with relevant experience

Job Duties:

  • Understand customer needs to help project teams deliver customized Talkbot solutions on the WIZ AI Platform, ensuring projects are completed on time and meet quality standards.
  • Create and run test plans to check AI conversation flows, including corpus validation, exploratory testing, and coordinating pilot tests with support teams.
  • Monitor the quality of AI conversations to ensure a smooth user experience, quickly resolving issues and finding root causes.
  • Build and update a database of industry-specific conversation scripts, using past projects to improve the AI’s ability to communicate effectively.
  • Work closely with clients to identify the essential responses and dialogue flows needed for Talkbot to perform well.
  • Develop and improve text responses to make Talkbot interactions engaging, adjusting based on user feedback and interaction trends.
  • Provide regular training and feedback sessions for support teams to maintain high conversation quality and support ongoing improvements in Talkbot functions.

Requirements:

  • Comprehensive on job training provided
  • Proficiency in written and spoken English and a second language
  • Experience in QA training, Conversation Design, UX or chatbot is a plus
  • Strong problem-solving and logical thinking skills are necessary for anticipating and shaping dialogues effectively.
  • A team player and able to work in a fast-paced start-up environment
  • Proactive, self-motivated and keen to learn