Field Service Technician - Bandung
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Job Title
Field Service Technician - Bandung
Job Description
Job Summary:
Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems.
Your role:
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Field Service Technician - Bandung
Job Description
Job Summary:
Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems.
Your role:
- Install Philips medical/healthcare solutions, according to standards with respect to quality and installation time.
- Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards.
- Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk.
- Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.
- Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.
- Be aware of customer needs and potential commercial leads through customer visits and provide feedback and recommendations to the management, relevant people within the organization.
- Support the Services Delivery Manager & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
- To be based in Bandung, West Java.
- Bachelor-degree holder (majoring in Biomedical/Electronical Engineering/Physics Engineering are preferred), with min. 3 years of related work experience as Field Service Engineer.
- Preferably, coming with experience in healthcare industry. Candidates coming from telecommunication/Information Technology industry will also be considered.
- Good communication and maturity to engage with various internal and external stakeholders / customers.
- Customer service oriented with excellent project management skills.
- Pro-active, hands-on, and strong “can-do” attitude.
- Collaborative with strong commitment to achieve results with minimum supervision.
- Ability to communicate in both Bahasa Indonesia and English.
- Interest and ability to be mobile/travel/on-field most of the time.
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
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