Risk & Payment Operations Specialist

Responsibilities:

• Coordinate with the Customer Service team to handle payment-related inquiries, including checking payment statuses, disbursements, and documenting the process.
• Gain an in-depth understanding of Paper's features to assist with user inquiries about platform tools, particularly transaction-related features, using internal tools.
• Escalate issues to both internal and external parties and conduct thorough checks on transaction disputes.
• Perform daily verification and reconciliation of manual payment methods.
• Monitor and analyze transactions and other related projects.
• Execute operational tasks for projects requiring support from the operations team.
• Identify and address irregularities and discrepancies in transactions (fraud detection).
• Conduct daily checks on high-risk transactions.
• Communicate, explore, and investigate cases of user fraud.

Requirements:

• Bachelor’s degree (S1) minimum.
• At least 1 year of experience in fraud or payment operations; a background in e-commerce or fintech is a plus.
• Strong attention to detail and comfort with repetitive checks.
• Proficient in Microsoft Excel, Google Sheets, and internal verification tools.
• Growth mindset and interest in diverse operational functions.
• Strong verbal and written communication skills.
• Willing to work shifts and flexible hours.