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Senior Customer Service Manager

Salary undisclosed

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Job Summary:

The National Customer Service Manager will be responsible for overseeing and enhancing the customer service experience across all our operations. This role requires a strategic thinker with excellent leadership skills, a deep understanding of the shipping and logistic industry, and strong expertise in business processes.

Qualifications:

  • Experience as Head of Customer Service.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Proven experience in evaluating and improving business processes.
  • Willing to be placed in Jakarta or Surabaya