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Collection Officer

Salary undisclosed

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We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

  • Call and pursue collections and to negotiate with customers of their payment schedules
  • Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
  • Daily update of aging report
  • Issuance of monthly letter of payment reminder and Statement of Account
  • Communicate with others department to maintain accurate and updated information on client accounts and payments
  • Process relevant debt recovery actions for further actions


Requirements:

  • Good computer skills, in particular with Microsoft Office
  • Excellent communication and interpersonal skills
  • A team player and also able to work independently
  • Having experience handling customers collection more than 3 year
  • Having experience on resolving overdue bills and collecting payment from customers
  • Emotional intelligence and assertive
  • Fluent in English
  • Strong administration skills