Senior Associate Learning & Development Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

Position Overview

This position will be responsible for overseeing the development, implementation, and management of training programs within the organization. This role requires a dynamic and experienced individual who can lead a team of trainers, design effective training materials, and ensure the continuous professional development of the tram. You will collaborate with various departments to identify training needs, develop strategies to meet these needs, and evaluate the effectiveness of training initiatives.

Key Responsibilities

Leadership and Management

• Lead and manage a team of trainers, providing guidance, support, and performance evaluations.
• Coordinate and oversee the daily activities of the training team to ensure smooth operations.
  
  

Training Program Development

• Design, develop, and update training programs and materials that align with organizational goals and industry standards.
• Ensure training content is relevant, up-to-date, and engaging.
• Customize training programs to address specific needs of different departments and roles.
  
  

Needs Assessment and Analysis

• Conduct training needs assessments through surveys, interviews, and consultations with managers.
• Analyze training needs and recommend appropriate solutions to address skill gaps and enhance performance.
  
  

Delivery of Training

• Ensure a high-quality training for BPO trainers and agents
• Utilize a variety of training methodologies, techniques, concepts, and learning tools to ensure maximum effectiveness.
• Provide hands-on training and support to ensure practical application of skills.
• Report on training outcomes, progress, and areas for improvement to senior management.
  
  

Collaboration and Communication

• Work closely with Business Operations domain to align training programs with business objectives.
• Communicate regularly with management to provide updates on training activities and outcomes.
• Foster a positive learning environment and promote a culture of continuous improvement.
  
  

Administrative Duties

• Manage training schedules, logistics, and resources to ensure efficient delivery of training programs.
• Maintain accurate records of training activities, attendance, and outcomes.
• Ensure compliance with relevant regulations and standards related to training and development.
  
  

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Requirements

Qualifications

• Bachelor's degree from top university in Education, Human Resources, Business, or a related field.
• Minimum of 5 years of experience in a training and development role, with at least 2 years in a leadership or supervisory position.
• Have a good english proficiency
• Proven experience in designing and delivering effective training programs.
• Strong leadership and team management skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze data and use it to drive decision-making.
• Proficiency in using training software and tools.
• Certification in training and development (e.g., CPLP, CPTM) is preferred
• Experienced and have knowledge in flight industry for Non GDS / GDS is preferred.
  
  

Key Competencies

• Strategic thinking and problem-solving skills.
• Ability to motivate and inspire a team.
• Adaptability and flexibility in a dynamic work environment.
• Fast learner.
• Strong organizational and time management abilities.
• Attention to detail and commitment to quality.
  
  

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!