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Service Technician (Construction Machinery)

Salary undisclosed

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Responsibilities

  • Direct responsible for the service of WEICHAI-LOVOL products of wheel loader, excavator, wide-body dump truck and so on; and can recommend spare parts to agents;
  • Regional service operation: service information reception, processing, tracking and feedback.
  • Handling regional quality problems: feedback, tracking and verification of quality information in overseas markets; Regional product quality problem claim and cost management, etc.;.
  • Service network and service team capacity improvement: regional customer relationship management and market product research.
  • Agent training: customer and service staff service engineering training; Customer and service staff training management.
  • Regular report to supervisor.

Qualification & Experience

  • Bachelor in Mechanical/Electrical Engineering
  • 5 years and above in construction machinery field of after sales service experience, have some understanding for the market.
  • Basic knowledge for wheel loader, excavator and wide-body dump truck, can repair the key components such as main pump and valve.,etc; (can explain key specification to the customer and be able to give customer maintenance advice).
  • Have negotiation and communication capability.
  • Have presentation capability.
  • English speaking or Chinese speaking is preferable.
  • Computer literate, able to use Ms. Office Productivity Suite.
  • Capable of travelling out of town, when necessary.

Selection will be held at Balikpapan, only candidate domicile at Balikpapan will be process.